Summary (not a substitute for the full Terms): Subscription renews until canceled; fees are prepaid; Customer owns Customer Data; we provide the Services and security measures; acceptable use restrictions apply; liability is limited; a DPA governs processing of Customer Personal Data.

1) Definitions

• Services: Frontforce CRM cloud software, websites, apps, APIs, and related professional services.
• Customer: The entity/person that creates an account and accepts these Terms.
• Authorized Users: Individuals Customer permits to use the Services.
• Customer Data: Content submitted to the Services by or for Customer (e.g., contacts, messages, files, recordings).

2) Accounts & Eligibility

• Provide accurate account information and keep credentials secure. Customer is responsible for Authorized Users’ activity.
• Customer represents it has authority to bind the organization and will comply with applicable laws (privacy, spam/telecom, marketing, etc.).

3) Subscription, Fees & Taxes

• Plans/features/prices are described at purchase or in an order form. Subscriptions renew automatically unless canceled per the Cancellation Policy.
• Fees are due in advance and non-refundable except as expressly stated; taxes are additional where applicable.
• We may change prices/features on renewal with prior notice.

4) Trials, Betas & Free Tiers

Trials/betas are provided “as is” and may be modified or discontinued. Trials convert to paid unless canceled before the trial ends.

5) Acceptable Use

• No unlawful, infringing, harmful, deceptive, or abusive activity.
• No unsolicited or deceptive communications; comply with A2P 10DLC/TCPA, GDPR/CCPA, and other applicable rules.
• No reverse engineering, security testing, or access to non-public APIs without permission.
• No malware or content that violates others’ rights or privacy.

6) Third-Party Services

Integrations (email, telephony, messaging, ads, analytics) are governed by their own terms/privacy. We are not responsible for third-party services.

7) Ownership & Licenses

• Customer Data: Customer owns Customer Data. Customer grants us a limited worldwide license to host/process/transmit/display it to provide/support the Services and address service/security/support issues.
• Software: We and our licensors own the Services and materials. No other rights are granted.
• Feedback: We may use feedback without restriction.

8) Confidentiality

Each party will protect the other’s Confidential Information with reasonable measures and use it only to perform under these Terms.

9) Data Protection

• When we process Customer Personal Data on Customer’s behalf, the Data Processing Addendum (DPA) applies and is incorporated by reference.
• Customer will provide lawful notices/consents and set a lawful basis for processing Customer Data.

10) Security

We implement technical/organizational measures appropriate to risk. Customer is responsible for its configurations (access controls, retention), devices, and networks.

11) Availability & Support

High availability is our aim, but downtime can occur for maintenance or unexpected issues. Support levels follow the plan or order form.

12) Suspension

We may suspend/limit the Services for material breach (incl. non-payment), to prevent harm/comply with law, or upon suspicious/abusive activity.

13) Term & Termination

• These Terms start when accepted and continue for the subscription term. Either party may terminate for uncured material breach (30 days’ notice).
• Upon termination/expiration, use must stop. We delete/return Customer Data per the DPA and standard backups upon request.

14) Warranties & Disclaimers

• We warrant the Services will perform materially per documentation. Exclusive remedy: re-performance or pro-rata refund if re-performance isn’t feasible.
• Otherwise the Services are provided “as is” and “as available,” without implied warranties.

15) Limitation of Liability

• No liability for indirect, incidental, special, consequential, or punitive damages, or lost profits/revenue/data/business.
• Each party’s total liability is capped at fees paid/payable for the Services giving rise to the claim in the prior 12 months.
• Exclusions: IP violations, payment obligations, confidentiality breaches, or liability that cannot be limited by law.

16) Changes

We may update these Terms by posting a revised version with a new effective date. For material changes, we’ll give reasonable advance notice. Changes apply on renewal or 30 days after notice for monthly plans.

17) Indemnification

• By Customer: Claims from Customer Data, unlawful use, or rights violations by Customer.
• By Us: Claims that the Services infringe IP; we may modify/procure rights or terminate affected features with a pro-rata refund. Excludes combinations not provided by us or Customer Data.

18) Export & Sanctions

Comply with applicable export control and sanctions laws; no use in embargoed countries or for prohibited end-uses/users.

19) Governing Law & Disputes

Governing law: State of Delaware. Courts in Delaware, United States have exclusive jurisdiction. The CISG does not apply.

20) Miscellaneous

• Assignment only with consent, except to an affiliate or in a merger/asset sale.
• Notices in writing to the account email or designated addresses.
• If a provision is unenforceable, the remainder stays in effect.
• These Terms, the DPA, and any order form are the entire agreement.